Refund policy

Refund & Return Policy

We want our customers to be satisfied with their purchases. If you are not satisfied with your order, you may request a return within 7 days after receiving the product, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, undamaged, and in its original condition and packaging.

To request a return, please contact us at 18970116327@163.com within 7 days after delivery. Please include your order information and the reason for the return.

Returns sent without contacting us in advance may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an incorrect, damaged, or defective item, please contact us at 359658827@qq.com within 7 days after delivery.

Please provide your order information and clear photos showing the issue so that we can review your request and provide an appropriate solution.

Non-Returnable Items

Items that have been used, worn, altered, damaged after delivery, or returned without their original packaging may not be eligible for return.

For hygiene and safety reasons, certain personal accessories may not be eligible for return after use unless the item was received damaged, defective, or incorrect.

Refunds

Once an approved return is received and inspected, we will notify you of the result.

If the refund is approved, the applicable refund will be issued to the original payment method.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at 18970116327@163.com.

If the order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure will apply.

Contact Us

For questions regarding returns, refunds, damaged products, or order cancellations, please contact:

Email: 18970116327@163.com